- One accountable team
- Observability built in
- Works with apps built by others
Web application support: we take ownership of your app.
Your app is live, but bugs pile up, nobody knows why it slows down and the original developers are gone. We take responsibility for it — debug what's broken, make it observable, and keep improving it with you.
incident: checkout-errors
ResolvedError rate spike detected
alert.fire()
Traced to a slow payment API call
trace.find()
Fix reviewed and deployed
deploy()
New alert and dashboard added
observe.add()
What ownership means
Your app, our responsibility.
Most support contracts react to tickets. We take ownership instead: we learn your codebase and infrastructure, become accountable for keeping the app healthy, and bring ideas to the table rather than waiting for instructions. You keep full control of the product and the decisions; we make sure it works and keeps getting better.
You
Focus on the business
- Tell us your priorities and pain points
- Brainstorm features and fixes with us
- Approve changes before they go live
- Get clear reports on what changed and why
Dataforge
Own the app day to day
- Monitor health, errors and performance
- Debug and fix issues, including legacy code
- Keep dependencies and security patches current
- Propose and ship improvements
How it works
From handover to a healthy, observable app
Audit
We review the code, infrastructure, deployments and current issues, then share a clear report of risks and quick wins.
Stabilize
We fix the most painful bugs first, secure the deployment process and patch outdated or vulnerable dependencies.
Observe
We add logging, metrics, tracing and alerts, so problems show up on a dashboard before your users report them.
Improve
Together we brainstorm and prioritize improvements — performance, UX, new features — and ship them month by month.
What's included
Everything your web app needs after launch
Ownership
One accountable team
No more chasing freelancers. One team knows your app end to end and is responsible for its health.
Debugging
Root causes, not workarounds
We reproduce issues, trace them to their source and fix them properly, with tests so they don't come back.
Observability
See what your app is doing
Structured logs, metrics, traces and alerts give you and us a clear picture of errors, slow pages and usage.
Performance
Faster pages and APIs
We find bottlenecks in the frontend, backend and database, and fix the ones that matter to your users.
Security
Updates and patches
Frameworks, libraries and servers stay up to date, and known vulnerabilities get patched quickly.
Brainstorming
Ideas, not just tickets
We look at how the app is used and suggest improvements, from small UX fixes to features worth building next.
Observability
Know what's wrong before your users tell you
Observability means your app explains its own behaviour. These are the four building blocks we set up and maintain.
Logs
Structured, searchable logs with request IDs, so any error can be followed from the click to the database.
Metrics
Response times, error rates, traffic and resource usage on dashboards you can read at a glance.
Traces
Distributed tracing across your frontend, APIs and third-party services pinpoints exactly where time is lost.
Alerts
Alerts on real symptoms — failed payments, slow checkouts, error spikes — routed to the people who can act.
Comparison
Ownership-based support, a freelancer or an in-house developer?
| Dataforge support | Freelancer on call | In-house developer | |
|---|---|---|---|
| Accountability | One team owns the app | Per task | One person |
| Availability | Team coverage, no single point of failure | When available | Working hours, minus leave |
| Observability | Set up and maintained | Rarely included | Depends on skills |
| Proactive improvements | Regular proposals | On request | Competes with other work |
| Knowledge | Documented and shared | Stays with the freelancer | Leaves with the person |
| Cost | Monthly support plan | Hourly | Salary, taxes and benefits |
Technologies
We support the stack you already have
- Frontend
- React
- Next.js
- Vue
- Angular
- TypeScript
- Backend
- Node.js
- PHP / Laravel
- Python / Django
- .NET
- Java
- Observability
- OpenTelemetry
- Sentry
- Grafana
- Prometheus
- Datadog
- Hosting
- AWS
- Azure
- Google Cloud
- Cloudflare
- Vercel
- Docker
FAQ
Questions about web application support
Can you support an app that someone else built?
Yes, that's most of our support work. We start with an audit to understand the code and infrastructure, document what we find and then take ownership from there.
What does “taking ownership” mean in practice?
We become the team responsible for your app's health: we watch it, fix it, keep it updated and propose improvements. You keep control of the product and approve what goes live.
What is observability, and why does my app need it?
Observability is the logs, metrics, traces and alerts that show what your app is doing in production. Without it, bugs are found by users and slowdowns are guesswork; with it, problems are visible and fixable quickly.
How fast do you respond to incidents?
We agree response times per severity level in the support plan, so critical issues are handled first and you know what to expect.
Do we need to change our hosting or tools?
No. We work with your existing stack and hosting, and only recommend changes when they bring a clear benefit.
How is support priced?
Support runs as a monthly plan sized to your app and the level of coverage you need. The initial audit is agreed separately before we start.
Can you also build new features?
Yes. Improvements and new features are part of the monthly work, and larger features can be run as a separate spec-driven project.
Ways to work with us
Need something different? Compare our engagement models
Outsourcing, outstaffing, support and recruitment solve different problems. Pick the one that fits, or combine them.
Outsourcing
We deliver the whole project
We write the spec with you, build with AI coding agents under engineer review and hand over tested, documented software at a fixed price per milestone.
Best forNew products and well-defined features
Explore outsourcingOutstaffing
Developers who join your team
Dedicated developers from Moldova who work only on your product and report to you, while we handle recruiting, contracts and payroll.
Best forLong-term products and growing teams
Explore outstaffingRecruitment
We find the people you hire
Hourly recruiting, retained search paid in installments, or a full RPO team that runs your hiring, for engineers and business roles alike.
Best forCompanies hiring one key role or many roles at once
Explore recruitment
Tell us about your app
Share what your app does and what's bothering you about it. We'll reply within one business day with questions and how we'd start the audit.